jL
janine L

1 reviews | Active since Oct 2016

04 Oct 2016, 14:05

OUTSURANCE

<p>Outsurance issued an insurance policy on my attorney trust account, without my knowledge or permission. Refuses to refund all the money. Clearly they do not comply with FICA. Wilbur Smith, who signed the policy, is unreachable. So I have reported them for ***** and also laid a complaint with FICA. Next I will contact my Law Society. Maybe Wilbur Smith will return my calls then</p>

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Replies (1)
OUTsurance
OUTsurance's reply06 Oct 2016, 10:45
Official

Thank you for bringing the matter to our attention.

We sincerely apologise for having debited your account for a policy you have no interest in at all. This is a serious error and which is still being investigated.

Our client care manager, Anine contacted you with an apology and is assisting in concluding the investigation. We note you have since successfully reversed the premium and we confirm the policy has since been cancelled.

Regards

Dinky

Best regards,