Outsurance 500/1500 insurance promotion

I did an insurance quote on the 7th May 2024 and outsurance could not meet my existing insurance cover. The consultant send me an email to complete the insurance promotion ***9. I completed the promotion and I supp**** my latest policy and confirmation of banking based on the promotion terms and conditions: 1.’A full policy schedule from your current insurer. Please note, this document should not be a summary/quotation or older than 30 Days and has to prove that you had existing cover for more than 30 days prior to obtaining a quote from Outsurance’ . 2.Please provide us with a confirmation of your banking details from the bank. I sent emails to *** and Lethabo Masoga *** who failed revert based on my initial correspondence: Quote promotion *** On the 16th May I followed up with consultant who now has different terms and conditions Email received requested the following: 1.A Claims History letter from your current insurer stating that you have not submitted any claims in the last 36 Months from your insurer. This letter should not be older than 48 hours. This is a tactic used not to pay individuals and outsurance does not honour they own terms and conditions set out. Bait marketing strategy and they not complying with 6 TCF Outcomes. I obtained an updated policy on the 9th May and supp**** promotions with the information, now they want a letter and updated details. My policy is comprehensive and the listed claims reflects based on content cover and vehicle. In the last 3 years I had no claim/s on my vehicle. Look at the policy supp****. People need to know that this a marketing strategy to attract new business, but not fulfilling promises and T&C’s.