1 reviews | Active since Jun 2016
outsurance
<p>After having my vehicles insured for nearly 12 years with Outsurance i have now been hit with a 47% increase in my premium and this is due to me making a claim last year 47% increase!!!!!!,</p> <p> </p> <p>It was my 1st claim in 12 years and the value of the claim less than 10k</p> <p> </p> <p>Even the consultants that tried to assist me were shocked surprised and even appalled by this occurance.After 2 days of going back and forth with the call centre I was advised this was not an error and premiums are system generated and no adjustments could be made.</p> <p> </p> <p>After 12 years of loyal support I am also keen to know why I was never ever offered a reduction in my premium for the 11 years I made no claims.</p> <p> </p> <p> </p>
We are very sorry made you feel is we we don't value you as a client.
Our client care manager, Jeremy contacted you and discussed the rerate and principles we apply during the process. He also invited you to contact him should you require any future assistance.
Thank you for affording us the opportunity to discuss your concerns.
Regards
Dinky
We are very sorry made you feel is we we don't value you as a client.
Our client care manager, Jeremy contacted you and discussed the rerate and principles we apply during the process. He also invited you to contact him should you require any future assistance.
Thank you for affording us the opportunity to discuss your concerns.
Regards
Dinky
