WB
Welma B
1 reviews | Active since Oct 2015
09 Jun 2020, 02:31
Outsurance
I have been trying for more than 2 monthscto STOP my policy, but they just ignore all my emails. I do it in writing as it is the only proof I have that its done. It's costing me extra money to drive up and down to the bank to reverse the payment. Now I got another automated email where they tell me AGAIN that they will debit my account on the 19th!!!!!
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OUTsurance's replyOfficial
09 Jun 2020, 14:14Hello Welma
Thank you for your feedback. At the same token, please accept our sincere apologies for much frustration and inconvenience caused.
Our client care manager, Levalle, contacted you. He explained we never received your emails in which you requested cancellation. These were all sent to an unmonitored mailbox and automatic replies would have been sent to you. We are sorry if you did not receive these.
You agreed to forward the relevant emails to Levalle who will in turn ensure we refund you the premiums for the period you did not want cover for. We will also send correspondence to the credit bureaus, requesting them to update your payment profile.
Regards
OUTsurance
Thank you for your feedback. At the same token, please accept our sincere apologies for much frustration and inconvenience caused.
Our client care manager, Levalle, contacted you. He explained we never received your emails in which you requested cancellation. These were all sent to an unmonitored mailbox and automatic replies would have been sent to you. We are sorry if you did not receive these.
You agreed to forward the relevant emails to Levalle who will in turn ensure we refund you the premiums for the period you did not want cover for. We will also send correspondence to the credit bureaus, requesting them to update your payment profile.
Regards
OUTsurance
OUTsurance's reply09 Jun 2020, 14:14
Official
Hello Welma
Thank you for your feedback. At the same token, please accept our sincere apologies for much frustration and inconvenience caused.
Our client care manager, Levalle, contacted you. He explained we never received your emails in which you requested cancellation. These were all sent to an unmonitored mailbox and automatic replies would have been sent to you. We are sorry if you did not receive these.
You agreed to forward the relevant emails to Levalle who will in turn ensure we refund you the premiums for the period you did not want cover for. We will also send correspondence to the credit bureaus, requesting them to update your payment profile.
Regards
OUTsurance
Thank you for your feedback. At the same token, please accept our sincere apologies for much frustration and inconvenience caused.
Our client care manager, Levalle, contacted you. He explained we never received your emails in which you requested cancellation. These were all sent to an unmonitored mailbox and automatic replies would have been sent to you. We are sorry if you did not receive these.
You agreed to forward the relevant emails to Levalle who will in turn ensure we refund you the premiums for the period you did not want cover for. We will also send correspondence to the credit bureaus, requesting them to update your payment profile.
Regards
OUTsurance