HvdB
Hetta van den Bergh
1 reviews | Active since Jan 2020
25 Feb 2020, 22:23
OUTSURANCE
JH VD BERGH ID *** had a policy with outsurance-he had a stroke and were admitted in hospital-sadly he passed away and when i claimed they said he didne pay the payment for that month so i lost the money due to that-i had no idea abd asked if they could take the premium of the payout and they said no-thats unfair because i didnt know of the premium not paid'he were sick in hospital and only after he passed away that was the answer-the policy were running for 6 years-i want my money my husband paid to the policy
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OUTsurance's replyOfficial
03 Mar 2020, 13:19Good day Hetta,
So sorry to read about the loss of your husband, condolences to you and your family.
Stefan our claims manager contacted you to address your concerns and to discuss the reasons for the rejection in detail. There were 2 premiums missed prior to the passing of your husband and we sent notifications to both the cell number as well as email address you are currently using. The notifications indicated the date that we would resubmit the missed premium and it also stated if we didn't receive premium there would be no cover for the period. No contact was made with us regarding the missed premiums.
The Ombudsman for Short Term Insurance agreed with our decision. Unfortunately, there is no refund applicable.
We do apologise for the disappointment.
Regards,
OUTsurance
So sorry to read about the loss of your husband, condolences to you and your family.
Stefan our claims manager contacted you to address your concerns and to discuss the reasons for the rejection in detail. There were 2 premiums missed prior to the passing of your husband and we sent notifications to both the cell number as well as email address you are currently using. The notifications indicated the date that we would resubmit the missed premium and it also stated if we didn't receive premium there would be no cover for the period. No contact was made with us regarding the missed premiums.
The Ombudsman for Short Term Insurance agreed with our decision. Unfortunately, there is no refund applicable.
We do apologise for the disappointment.
Regards,
OUTsurance
OUTsurance's reply03 Mar 2020, 13:19
Official
Good day Hetta,
So sorry to read about the loss of your husband, condolences to you and your family.
Stefan our claims manager contacted you to address your concerns and to discuss the reasons for the rejection in detail. There were 2 premiums missed prior to the passing of your husband and we sent notifications to both the cell number as well as email address you are currently using. The notifications indicated the date that we would resubmit the missed premium and it also stated if we didn't receive premium there would be no cover for the period. No contact was made with us regarding the missed premiums.
The Ombudsman for Short Term Insurance agreed with our decision. Unfortunately, there is no refund applicable.
We do apologise for the disappointment.
Regards,
OUTsurance
So sorry to read about the loss of your husband, condolences to you and your family.
Stefan our claims manager contacted you to address your concerns and to discuss the reasons for the rejection in detail. There were 2 premiums missed prior to the passing of your husband and we sent notifications to both the cell number as well as email address you are currently using. The notifications indicated the date that we would resubmit the missed premium and it also stated if we didn't receive premium there would be no cover for the period. No contact was made with us regarding the missed premiums.
The Ombudsman for Short Term Insurance agreed with our decision. Unfortunately, there is no refund applicable.
We do apologise for the disappointment.
Regards,
OUTsurance