AM
Anzani M
1 reviews | Active since Feb 2019
26 Mar 2019, 08:40
Outsurance 3rd party claim process is a nightmare
I have lodged a 3rd party claim, the claim was assigned to Mathapelo Bokaba, ever since I have been trying to contact her to find out how far the Outsurance is with processing the claim. But I keep getting excuses from the call centers stupid reasons why I should call back or have her call me back, which rarely happens. In one of the conditions when lodging a 3rd party claim, it stipulates that I should follow up regularly on the claim, which I do without any response from Outsurance. How do I take this forward, using the legal route.
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
27 Mar 2019, 13:19Hello anzani
We are very sorry the 3rd party claim is not finalised yet.
Our liability claims manager contacted you and explained the reason for the dealy. She discussed our procedures as well as validity of a claim versus excess payment.
Our client undertook to pay the excess amount, after which we can finalise your 3rd party claim for you.
Thank you for your understanding.
Regards
OUTsurance
We are very sorry the 3rd party claim is not finalised yet.
Our liability claims manager contacted you and explained the reason for the dealy. She discussed our procedures as well as validity of a claim versus excess payment.
Our client undertook to pay the excess amount, after which we can finalise your 3rd party claim for you.
Thank you for your understanding.
Regards
OUTsurance
OUTsurance's reply27 Mar 2019, 13:19
Official
Hello anzani
We are very sorry the 3rd party claim is not finalised yet.
Our liability claims manager contacted you and explained the reason for the dealy. She discussed our procedures as well as validity of a claim versus excess payment.
Our client undertook to pay the excess amount, after which we can finalise your 3rd party claim for you.
Thank you for your understanding.
Regards
OUTsurance
We are very sorry the 3rd party claim is not finalised yet.
Our liability claims manager contacted you and explained the reason for the dealy. She discussed our procedures as well as validity of a claim versus excess payment.
Our client undertook to pay the excess amount, after which we can finalise your 3rd party claim for you.
Thank you for your understanding.
Regards
OUTsurance
AM
Anzani M's updateReviewer Update
03 Apr 2019, 10:59I HAVE MADE ENDLESS CALLS TO THE OUTSURANCE CALLCENTER TO FOLLOW UP ON A THRID PARTY CLAIM FOR A WEEK NOW AND THE ONLY EXCUSE THEY HAVE BEEN GIVING ME IS THAT THEY HAVE EXPERIENCED HIGH CALL VOLUMES. ONLY TO FIND OUT THAT THE PERSON WHO HANDLES MY CLAIM IS ON LEAVE, NOW I GET THE BACK AND FORTH TREATMENT BETWEEN DEPARTMENTS DISMALLY FAILING TO ASSIST ME. I AM LOOKING TO TAKE LEGAL ACTION IF THATS WHATS WHAT IT TAKES.
AM
Anzani M's update03 Apr 2019, 10:59
Reviewer Update
I HAVE MADE ENDLESS CALLS TO THE OUTSURANCE CALLCENTER TO FOLLOW UP ON A THRID PARTY CLAIM FOR A WEEK NOW AND THE ONLY EXCUSE THEY HAVE BEEN GIVING ME IS THAT THEY HAVE EXPERIENCED HIGH CALL VOLUMES. ONLY TO FIND OUT THAT THE PERSON WHO HANDLES MY CLAIM IS ON LEAVE, NOW I GET THE BACK AND FORTH TREATMENT BETWEEN DEPARTMENTS DISMALLY FAILING TO ASSIST ME. I AM LOOKING TO TAKE LEGAL ACTION IF THATS WHATS WHAT IT TAKES.