Outsurance - 3rd Party Claim

Good day Outsurance

I trust you are well.

Please note I have been in a motor vehicle accident on the 14 December 2021 at +- 13:00.

Kindly find below the details: I was travelling on the N3 North towards the R24 split East (Giloolies Interchange), I was awaiting in the traffic to take the slip way heading towards the airport side.

A truck came from nowhere, avoiding the traffic and cut into the traffic knocking my vehicle in the back and side.

The truck driver wanted to run away from the scene, I blocked the lane on the highway.

The metro cops were visible and seen the accident.

The metro cop instructed the driver of the truck to follow me to the police station to open a case immediately.

The damage is as follows:

• Right back panel • Right taillight • Complete back bumper • The boot • I am not sure what else is damaged behind the visible parts

I managed to obtain the following information: Accident: 14 December 2021 Accident was reported at Bedfordview Police Station A/R – 124/12/2021 O/B – 806/12/2021

Vehicle details: License plate: KG 31 VF GP Make: Volvo – Truck with 2 trailers Company name: Masau Holding PVT LTD

The claim is to be regarded as a 3rd party claim. The policy holder at Outsurance has not lodged a claim. I would like Outsurance to contact their client and request a accident claim to be lodged for a 3rd party. I would also require the cost of my vehicle to be covered by Outsurance on behalf of the insured client. I have spoken to Alina Williams in the legal team who was unhelpful and constantly insisted a claim is to be logged. I was provided with a managers contact details - Nelli Nguni - *** - who is currently unavailable. I am not a client of Outsurance and the Insured party has not logged a claim. I would like resolution with a matter of urgency, I am a healthcare worker and utilize my vehicle.

Please advise me on the way forward.

Thank you

Kind regards

S. Khan