SM
Sebestian M
1 reviews | Active since Jun 2019
04 Feb 2020, 06:28
Outsurance 3rd party claim a real disappointment
Going back to my accident with a client from outsurance that took acknowledgement that it was his fault outsurance still felt it in they interest to hold me accountable for damages to the clients vehicle in a 30 t0 50% pay out.just want to let people know that as much has outsurance promises clients to cover the third-party costs they don't. They push third-party clients to point we're the amount they give u can't even replace or repair the vehicle.when promising that they clients have a 1 million 3rd party cover. I will never be able to repair my vehicle just sad how outsurance ****** me of my living. Really despionted
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Replies (2)
OUTsurance's replyOfficial
04 Feb 2020, 11:30Hi Sebestian
We acknowledge receipt of your complaint and very concerned with what you have described. You are right to expect courteous, respectful, and professional service from us and we sincerely apologise for the disappointing feedback regarding your third party claim.
May you please inbox us our clients policy details or claim reference number so we can follow up and escalate to our Claims Managers for urgent attention and assistance.
Regards
OUTsurance
We acknowledge receipt of your complaint and very concerned with what you have described. You are right to expect courteous, respectful, and professional service from us and we sincerely apologise for the disappointing feedback regarding your third party claim.
May you please inbox us our clients policy details or claim reference number so we can follow up and escalate to our Claims Managers for urgent attention and assistance.
Regards
OUTsurance
OUTsurance's reply04 Feb 2020, 11:30
Official
Hi Sebestian
We acknowledge receipt of your complaint and very concerned with what you have described. You are right to expect courteous, respectful, and professional service from us and we sincerely apologise for the disappointing feedback regarding your third party claim.
May you please inbox us our clients policy details or claim reference number so we can follow up and escalate to our Claims Managers for urgent attention and assistance.
Regards
OUTsurance
We acknowledge receipt of your complaint and very concerned with what you have described. You are right to expect courteous, respectful, and professional service from us and we sincerely apologise for the disappointing feedback regarding your third party claim.
May you please inbox us our clients policy details or claim reference number so we can follow up and escalate to our Claims Managers for urgent attention and assistance.
Regards
OUTsurance
OUTsurance's replyOfficial
07 Feb 2020, 15:40Hi Sebestian
On 04th February we acknowledged receipt of your complaint and confirmed what you described is very concerning. You are right to expect courteous, respectful, and professional service from us and we sincerely apologise for the disappointing feedback regarding your third party claim.
We asked that you please send us our clients policy details or claim reference number so we can follow up and escalate to our Claims Managers for urgent attention and assistance. We have not received any feedback from you.
Kindly forward us the details so we can assist you.
Regards
OUTsurance
On 04th February we acknowledged receipt of your complaint and confirmed what you described is very concerning. You are right to expect courteous, respectful, and professional service from us and we sincerely apologise for the disappointing feedback regarding your third party claim.
We asked that you please send us our clients policy details or claim reference number so we can follow up and escalate to our Claims Managers for urgent attention and assistance. We have not received any feedback from you.
Kindly forward us the details so we can assist you.
Regards
OUTsurance
OUTsurance's reply07 Feb 2020, 15:40
Official
Hi Sebestian
On 04th February we acknowledged receipt of your complaint and confirmed what you described is very concerning. You are right to expect courteous, respectful, and professional service from us and we sincerely apologise for the disappointing feedback regarding your third party claim.
We asked that you please send us our clients policy details or claim reference number so we can follow up and escalate to our Claims Managers for urgent attention and assistance. We have not received any feedback from you.
Kindly forward us the details so we can assist you.
Regards
OUTsurance
On 04th February we acknowledged receipt of your complaint and confirmed what you described is very concerning. You are right to expect courteous, respectful, and professional service from us and we sincerely apologise for the disappointing feedback regarding your third party claim.
We asked that you please send us our clients policy details or claim reference number so we can follow up and escalate to our Claims Managers for urgent attention and assistance. We have not received any feedback from you.
Kindly forward us the details so we can assist you.
Regards
OUTsurance