JS
Joe S
1 reviews | Active since Dec 2020
17 Dec 2020, 12:40
outsurance
I have been with outsurance now for three years and have had two claims ( I have four properties and three cars insured with them. )
Claim 1 Was for a windscreen that was smashed by a rock thrown up by a passing motorist This was my first claim - when I phoned in to register the claim the first thing I was told was "you will lose your out bonus if you claim " Not are you OK sir " My second claim was tor a blown geyser at one of my properties same story "you will loose your out bonus " Bottom line is the "out bonus "promise is a load of BS My first new years resolution is to find a proper insurance company
very unhappy......
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OUTsurance's replyOfficial
21 Dec 2020, 10:24Hello Joe
Thank you for feedback.
Our claims manager called you and apologised for the lack of empathy shown by our claims advisor.
We understand you are unhappy about the manner in which our OUTbonus is structured. Morena explained the OUTbonus will be affected by each claim you submit on your policy and not on the specific risk claimed for.
Thank you for allowing us the opportunity to have discussed the above with you.
Regards
OUTsurance
Thank you for feedback.
Our claims manager called you and apologised for the lack of empathy shown by our claims advisor.
We understand you are unhappy about the manner in which our OUTbonus is structured. Morena explained the OUTbonus will be affected by each claim you submit on your policy and not on the specific risk claimed for.
Thank you for allowing us the opportunity to have discussed the above with you.
Regards
OUTsurance
OUTsurance's reply21 Dec 2020, 10:24
Official
Hello Joe
Thank you for feedback.
Our claims manager called you and apologised for the lack of empathy shown by our claims advisor.
We understand you are unhappy about the manner in which our OUTbonus is structured. Morena explained the OUTbonus will be affected by each claim you submit on your policy and not on the specific risk claimed for.
Thank you for allowing us the opportunity to have discussed the above with you.
Regards
OUTsurance
Thank you for feedback.
Our claims manager called you and apologised for the lack of empathy shown by our claims advisor.
We understand you are unhappy about the manner in which our OUTbonus is structured. Morena explained the OUTbonus will be affected by each claim you submit on your policy and not on the specific risk claimed for.
Thank you for allowing us the opportunity to have discussed the above with you.
Regards
OUTsurance