JM
Jacque M
1 reviews | Active since Nov 2019
18 Nov 2019, 16:39
Outsurance
I have app**** for car insurance but felt disgusted at question of have you ever being convicted of any ******** offence. That's insulting. Your call centre should ask you been convicted of drunk and driving. "have you been vinification off any dishonest offence" or any of the other drivers. Sick
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OUTsurance's replyOfficial
20 Nov 2019, 16:46Hi Jacques
You are right to expect courteous, respectful, and professional service from us. We value your opinion and appreciate your bringing this to our attention.
Please accept our apologies for the experience you had, the question should have been asked as follows: Has the regular driver, been convicted for drunken driving or reckless driving in the last five years?
Unfortunately the questions are our standard underwriting protocol in line with our business processes.
We do not in any way mean to offend anyone or insult them in anyway. We are very sorry to have made you feel the way you do, that was definitely not the intention.
Regards
OUTsurance
You are right to expect courteous, respectful, and professional service from us. We value your opinion and appreciate your bringing this to our attention.
Please accept our apologies for the experience you had, the question should have been asked as follows: Has the regular driver, been convicted for drunken driving or reckless driving in the last five years?
Unfortunately the questions are our standard underwriting protocol in line with our business processes.
We do not in any way mean to offend anyone or insult them in anyway. We are very sorry to have made you feel the way you do, that was definitely not the intention.
Regards
OUTsurance
OUTsurance's reply20 Nov 2019, 16:46
Official
Hi Jacques
You are right to expect courteous, respectful, and professional service from us. We value your opinion and appreciate your bringing this to our attention.
Please accept our apologies for the experience you had, the question should have been asked as follows: Has the regular driver, been convicted for drunken driving or reckless driving in the last five years?
Unfortunately the questions are our standard underwriting protocol in line with our business processes.
We do not in any way mean to offend anyone or insult them in anyway. We are very sorry to have made you feel the way you do, that was definitely not the intention.
Regards
OUTsurance
You are right to expect courteous, respectful, and professional service from us. We value your opinion and appreciate your bringing this to our attention.
Please accept our apologies for the experience you had, the question should have been asked as follows: Has the regular driver, been convicted for drunken driving or reckless driving in the last five years?
Unfortunately the questions are our standard underwriting protocol in line with our business processes.
We do not in any way mean to offend anyone or insult them in anyway. We are very sorry to have made you feel the way you do, that was definitely not the intention.
Regards
OUTsurance