SK
Sawlikhah K
1 reviews | Active since Jun 2022
11 Jun 2022, 12:37
Outsurance,
To whom it may concern.
On the 11-04-2022, I had a claim which was due to the heavy rainfall experienced in the North of KZN, which was paid out.
On the 21-05-2022, i had a similar claim due to the heavy down pour and floods experienced. This time, my claim was declined.
After the 1st claim was paid out, the insurance should have notified me about changing the body of my truck and taking additional cover for deterioration of the goods in Transit. However, this was not brought to my attention, hence, the reason for my second claim to be declined. I find this TOTALLY unacceptable!!!
I will appreciate your assistance in reviewing this claim with urgency.
Kind regards Z.G.HOOSEN *** ***
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OUTsurance's replyOfficial
23 Jun 2022, 14:37Good afternoon Sawlikhah,
Further to our private reply after receiving your complaint, we can confirm that our client relations manager Quinton has been in contact with you.
He has explained that after careful review of your claim we have decided to settle.
Further advise has been provided to you regarding your cover and possible changes that need to be made.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Further to our private reply after receiving your complaint, we can confirm that our client relations manager Quinton has been in contact with you.
He has explained that after careful review of your claim we have decided to settle.
Further advise has been provided to you regarding your cover and possible changes that need to be made.
We apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply23 Jun 2022, 14:37
Official
Good afternoon Sawlikhah,
Further to our private reply after receiving your complaint, we can confirm that our client relations manager Quinton has been in contact with you.
He has explained that after careful review of your claim we have decided to settle.
Further advise has been provided to you regarding your cover and possible changes that need to be made.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Further to our private reply after receiving your complaint, we can confirm that our client relations manager Quinton has been in contact with you.
He has explained that after careful review of your claim we have decided to settle.
Further advise has been provided to you regarding your cover and possible changes that need to be made.
We apologise for the inconvenience caused.
Regards,
OUTsurance