AS
Adrian S
1 reviews | Active since Sept 2019
07 Oct 2020, 16:48
Outsurance
Poor customer service, shocking operators and even worse workmanship!
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OUTsurance's replyOfficial
09 Oct 2020, 16:09Good day Adrian
Following our conversation of yesterday after receiving your warranted complaint, we again apologise for the level of service you have described. We pride ourselves in Awesome service and we could have definitely handled the process better. As we did mention, your feedback is valuable and will assist us in improving our processes.
With this said the call that your wife had with our advisor was audited and will be addressed accordingly. Your vehicle has been booked in for the 21st of October at CK Coachworks and we have made necessary arrangements with the manager Glen to keep us updated. We will ensure that your vehicle is repaired to your satisfaction before you collect it. We have let you down here and will try our absolute best to make it up to you.
Kind regardsOUTsurance
Following our conversation of yesterday after receiving your warranted complaint, we again apologise for the level of service you have described. We pride ourselves in Awesome service and we could have definitely handled the process better. As we did mention, your feedback is valuable and will assist us in improving our processes.
With this said the call that your wife had with our advisor was audited and will be addressed accordingly. Your vehicle has been booked in for the 21st of October at CK Coachworks and we have made necessary arrangements with the manager Glen to keep us updated. We will ensure that your vehicle is repaired to your satisfaction before you collect it. We have let you down here and will try our absolute best to make it up to you.
Kind regardsOUTsurance
OUTsurance's reply09 Oct 2020, 16:09
Official
Good day Adrian
Following our conversation of yesterday after receiving your warranted complaint, we again apologise for the level of service you have described. We pride ourselves in Awesome service and we could have definitely handled the process better. As we did mention, your feedback is valuable and will assist us in improving our processes.
With this said the call that your wife had with our advisor was audited and will be addressed accordingly. Your vehicle has been booked in for the 21st of October at CK Coachworks and we have made necessary arrangements with the manager Glen to keep us updated. We will ensure that your vehicle is repaired to your satisfaction before you collect it. We have let you down here and will try our absolute best to make it up to you.
Kind regardsOUTsurance
Following our conversation of yesterday after receiving your warranted complaint, we again apologise for the level of service you have described. We pride ourselves in Awesome service and we could have definitely handled the process better. As we did mention, your feedback is valuable and will assist us in improving our processes.
With this said the call that your wife had with our advisor was audited and will be addressed accordingly. Your vehicle has been booked in for the 21st of October at CK Coachworks and we have made necessary arrangements with the manager Glen to keep us updated. We will ensure that your vehicle is repaired to your satisfaction before you collect it. We have let you down here and will try our absolute best to make it up to you.
Kind regardsOUTsurance