ZM
Zakhona M
1 reviews | Active since Feb 2025
08 May 2026, 16:07
Outsurance
I am very disappointed with outsurance as I wanted clarity and assistance regarding my cover but its been a week still no answer, all they are saying is " we have escalated the issue and we will call you back" but they never call back.
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OUTsurance's replyOfficial
19 May 2026, 12:49Good day Zakhona,
Thank you for raising your concerns with us.
Further to our private reply to you, we can confirm that our client services manager, Mapula, contacted you to apologise for your experience and she addressed your concerns.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team
Thank you for raising your concerns with us.
Further to our private reply to you, we can confirm that our client services manager, Mapula, contacted you to apologise for your experience and she addressed your concerns.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team
OUTsurance's reply19 May 2026, 12:49
Official
Good day Zakhona,
Thank you for raising your concerns with us.
Further to our private reply to you, we can confirm that our client services manager, Mapula, contacted you to apologise for your experience and she addressed your concerns.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team
Thank you for raising your concerns with us.
Further to our private reply to you, we can confirm that our client services manager, Mapula, contacted you to apologise for your experience and she addressed your concerns.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team