1 reviews | Active since Jul 2019
Outsurance
Hi everyone, Seth here.
I've been with outsurance for the last 3 years and have also been claim free which is I was informed that an out bonus would be paid to me on the 29/07.
Recently I was ****** outside gym, window damaged, wallet ******, etc. I lodged a claim had the vehicle assessed but only to realise my excess would be 90% of the claim. I then wanted to cancel my premium but was told if I do I lose my out bonus this month, so I figured Id get the lowest option this month claim my out bonus and cancel going forward.
I spoke to a consultant who said that based on the change in my particulars my premium would go up (almost 3x), see I had also just recently taken over as the main driver (from my step dad) and I'm under the age of 25. So from R397 pm to R935 pm. I told her I couldn't afford it and wanted the lowest option R235 pm (no comprehensive cover), she then said she would phone the next day and said I should think about it. This was on the 27th of June.
She didn't phone the next day, and I tried calling but to no avail. I just got a msg today that R935 has been deducted from account and I'm EXTREMELY DISSATISFIED WITH OUTSURANCE, I WOULD LIKE TO BE REIMBURSED AND FOR THE CONSULTANT WHO DEALT WITH MY CASE TO PHONE ME TODAY TO RESOLVE THIS MATTER!!
IT'S ABSOLUTELY DISGUSTING HOW OUTSURANCE CONSULTANTS ATTEMPT TO TAKE ATVANTAGE OF THE CUSTOMERS AND TACTIFULLY ENSURE THEY PAY MORE!!
I would not recommend Outsurance to any of my friends, colleagues or even strangers!!
We acknowledge receipt of your complaint. What you have described is concerning. We have escalated the matter to a manager who will revert.
Sorry for the poor service delivery.
Regards,
OUTsurance
Best regards,
We acknowledge receipt of your complaint. What you have described is concerning. We have escalated the matter to a manager who will revert.
Sorry for the poor service delivery.
Regards,
OUTsurance
Best regards,
Thank you for notifying us. What you have described is unacceptable and we will not tolerate poor service.
Weliswa our client services manager has been unsuccessful in her attempts to contact you. She has subsequently sent you an email notifying you of her attempts. Please respond to her email with a time that is most convenient for you.
Weliswa will ensure the matter is resolved. We do apologise for the inconvenience caused.
Regards,
OUTsurance
Best regards,
Thank you for notifying us. What you have described is unacceptable and we will not tolerate poor service.
Weliswa our client services manager has been unsuccessful in her attempts to contact you. She has subsequently sent you an email notifying you of her attempts. Please respond to her email with a time that is most convenient for you.
Weliswa will ensure the matter is resolved. We do apologise for the inconvenience caused.
Regards,
OUTsurance
Best regards,
Outsurance contacted me regarding the overcharged premium and assured me that I would be refunded. That was at the beginning of July and I am yet to receive my reimbur*****t.
I am also quite irritated as I have not received any news regarding my second claim lodged in May.
Furthermore, I was due an Outbonus for not claiming for 3 years on the 29/07/2019. But this just like the reimbur*****t I am due has not been paid over by Outsurance.
I would like to re-emphasize that all these issues all seem to stem from a claim for an incident (theft and break-in to my car) that we are reminded of when initially consulted by insurance brokers.
We coaxed into accepting insurance policies which inherently cost you more than they save and when you're a victim of a crime, which is what they use as a scare tactic for why you should have insurance, well that's when you become a victim of ***** too!
I am exhausted and stressed from the ordeal and would like to receive the funds owed to me as well as feedback regarding my second claim, whether this is going to happen is apparently beyond my control.
Will keep all posted as to Outsurance response and whether this is resolved.
Seth Langberg
Outsurance contacted me regarding the overcharged premium and assured me that I would be refunded. That was at the beginning of July and I am yet to receive my reimbur*****t.
I am also quite irritated as I have not received any news regarding my second claim lodged in May.
Furthermore, I was due an Outbonus for not claiming for 3 years on the 29/07/2019. But this just like the reimbur*****t I am due has not been paid over by Outsurance.
I would like to re-emphasize that all these issues all seem to stem from a claim for an incident (theft and break-in to my car) that we are reminded of when initially consulted by insurance brokers.
We coaxed into accepting insurance policies which inherently cost you more than they save and when you're a victim of a crime, which is what they use as a scare tactic for why you should have insurance, well that's when you become a victim of ***** too!
I am exhausted and stressed from the ordeal and would like to receive the funds owed to me as well as feedback regarding my second claim, whether this is going to happen is apparently beyond my control.
Will keep all posted as to Outsurance response and whether this is resolved.
Seth Langberg