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Louis Fitz-Gibbon

1 reviews | Active since Apr 2019

18 Apr 2019, 12:46

Outsurance

OUTsurance informed me In order to get Cover my 2 vehicles need tracker. I informed them that I only would need it for internet tracking & ignition on/off. OUTsurance then referred me a certain Matrix Device with Matrix as a supplier of OUTsurance. Matrix installed the device. I now find out that the device installed does not have the features that i requested. I have spoken to OUTsurance who states that its not their fault & i have spoken to Matrix who says its not there fault. Matrix now wants R3400.00 cancellation fee. My 2 only mistakes were 1stly trusting OUTsurance & thinking that they knew what product they were referring, especially after me explaining what i wanted and 2ndly trusting Matrix were providing me with the device i needed. Matrix at NO Stage informed me of the features of the product. I am now expected by OUTsurance & Matrix to pay for a useless product to me for 36months. Totally shocked!! :(

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Replies (3)
OUTsurance
OUTsurance's reply18 Apr 2019, 13:38
Official
Good day Louis,

We acknowledge receipt of your complaint. Concerned with what you have described. We have escalated the matter to a manager who will revert.

Sorry for the inconvenience caused.

Regards,
OUTsurance

Best regards,

OUTsurance
OUTsurance's reply30 Apr 2019, 14:41
Official
Good day  ***,

Thank you for bringing this matter to our attention.

Schaun our client services manager has been unsuccessful in his attempts to call you. He has subsequently emailed you regarding the concerns you have raised. We have also been in discussions with Matrix regarding the matter and would like to discuss the way forward with you.

Please email Schaun with a time/date that is most convenient for you. He will call you to finalise the matter.

We do apologise for the inconvenience caused.

Regards,
OUTsurance

Best regards,

LF
Louis Fitz-Gibbon's update30 Apr 2019, 16:42
Reviewer Update
Hi, It is a pity that my concerns had to be raised in this forum as i did try to resolve this thru the customer support from the outset. Having said this, i must and will commend OUTsurance in the role they played in resolving this matter. I so appreciate this. I look forward to finalising this matter. Thank you once again :)