NH
Natalino H

1 reviews | Active since Aug 2018

30 Aug 2018, 18:16

Outsurance

To whom it may concern

Iv been with outsurance for 2 years paying my premiums on time monthly and I have a manager who is managing my business, today out of the blue all of a sudden my policies got terminated with my 3 uber cars because my manager supposedly has done some ***** on his own PERSONAL policy! Just because he works for me they cancelled my policies. I think that is wrong and I'm disgusted at the way they dismissed my policies and iv done nothing wrong. I then asked them what happens if my manager goes and works for pick n pay now for example - there reply ( we will cancel out insurance with pick n pay also because he is now working for them)

This makes no sense , my cars are now uninsured threw a fault of someone else

Enlighten me?

0
Replies (2)
OUTsurance
OUTsurance's reply31 Aug 2018, 13:10
Official

Good day Natalino,

We acknowledge receipt of your complaint. The matter has been escalated to an Assessing Manager who will revert with feedback.

Thank you,

Kelvin

Best regards,

OUTsurance
OUTsurance's reply04 Sept 2018, 13:02
Official

Good day ***,

Thank you for bringing this matter to our attention.

Schaun our Sales Manager contacted you to address your concerns. The matter was referred to the Actuarial Department. Subsequently we contacted you to inform you that we will reinstate your policy.

We apologise for the inconvenience caused.

Thank you,

Kelvin

Best regards,