KM
Karabo M

1 reviews | Active since May 2018

15 May 2018, 09:07

Outsurance

I was searcing for acar on a certain site and i got a call from the site's agent regarding the car and the she went on to say that she'd get an OUTSURANCE sales agent to call me for a quotation. She also added that should the quotated amount be higher id get R400 or even R800. I spend 20-35 minon the phone with the agent and as soon as the R400 was about to be raised they suddenly didnt have "NETWORK" anymore and im still waiting for a call back

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Replies (3)
OUTsurance
OUTsurance's reply15 May 2018, 11:24
Official

Good day,

We acknowledge receipt of your complaint. This is unacceptable that we did not call you back as you described. We have escalated the matter to a client services manager who will contact you.

Thank you,

Kelvin

Best regards,

KM
Karabo M's update15 May 2018, 11:26
Reviewer Update
Thank you
OUTsurance
OUTsurance's reply15 May 2018, 15:49
Official

Good day,

Keitu our client services manager called you to apologise for the delay.

She informed you that we will send you the link to participate in the promotion.

Thank you,

Kelvin

Best regards,