SH
Stuart H
1 reviews | Active since May 2018
04 May 2018, 12:16
Outsurance
For the last few years i have paid my premium annually! This has now got to be a large amount of money and seeing as I was retrenched this week i phoned to ask about paying monthly!!! Stupid me...as soon as i mentioned i had been retrenched my premium was increased by almost R3000 a year!! I have been with Outsurance for over 20 years but believe me i will now be looking for a new insurance company!! Unbelievable!!
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Replies (2)0
Replies (2)
OUTsurance's replyOfficial
04 May 2018, 13:42Good day,
We acknowledge receipt of your complaint. The matter will be escalated to a client services manager who will revert.
Apologies for the inconvenience caused.
Thank you,
Kelvin
Best regards,
OUTsurance's reply04 May 2018, 13:42
Official
Good day,
We acknowledge receipt of your complaint. The matter will be escalated to a client services manager who will revert.
Apologies for the inconvenience caused.
Thank you,
Kelvin
Best regards,
OUTsurance's replyOfficial
08 May 2018, 14:25Good day,
Thank you for bringing this matter to our attention.
Earl our client services manager contacted you to discuss your policy in detail. He managed to reduce your excess and monthly premium.
Thank you,
Kelvin
Best regards,
OUTsurance's reply08 May 2018, 14:25
Official
Good day,
Thank you for bringing this matter to our attention.
Earl our client services manager contacted you to discuss your policy in detail. He managed to reduce your excess and monthly premium.
Thank you,
Kelvin
Best regards,