Outsurance

Phoned for a Quote. Told Slic, No Direct Debit, on my account. That night R7,898, direct debit, went off my account putting me into overdraft, which the bank FNB, allowed! NO details of my account were given. I'd not been with Outsurance for two years (...which leads me to ask Are the Banks in Collusion with Insurance Companies? I'm wondering) An email was sent to Outsurance re the above. The return email was in minute font - nothing done. I was also charged, by Outsurance, R300+ for their privilege of holding onto my money, for a month, for their miss appropriation!