MR
Magda R
1 reviews | Active since Aug 2020
26 Aug 2026, 07:32
Outsurance
I'm trying to cancel my policy but their service is up to ****. They just ignore your request. Very bad Outsurance I have expected more from you!!
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OUTsurance's replyOfficial
31 Aug 2026, 12:53Good day Magda,
Your review is naturally concerning and certainly not the level of service we usually deliver.
After responding to you privately, we escalated the matter to our client services manager, Ronika.
Your policy has since been cancelled, and the refund has been processed. We will address the lapse in service accordingly.
We are sorry for the bad experience.
Regards,
The OUTsurance Team
Your review is naturally concerning and certainly not the level of service we usually deliver.
After responding to you privately, we escalated the matter to our client services manager, Ronika.
Your policy has since been cancelled, and the refund has been processed. We will address the lapse in service accordingly.
We are sorry for the bad experience.
Regards,
The OUTsurance Team
OUTsurance's reply31 Aug 2026, 12:53
Official
Good day Magda,
Your review is naturally concerning and certainly not the level of service we usually deliver.
After responding to you privately, we escalated the matter to our client services manager, Ronika.
Your policy has since been cancelled, and the refund has been processed. We will address the lapse in service accordingly.
We are sorry for the bad experience.
Regards,
The OUTsurance Team
Your review is naturally concerning and certainly not the level of service we usually deliver.
After responding to you privately, we escalated the matter to our client services manager, Ronika.
Your policy has since been cancelled, and the refund has been processed. We will address the lapse in service accordingly.
We are sorry for the bad experience.
Regards,
The OUTsurance Team