Outsurance

I have sent below mail to Deborah Pillay on 4/2/2015, but no response.<br> <br> QUOTE<br> I asked my wife to query why i did not receive my outbonus that was due on 31 jan 2015.She called outsurance and they transferred her to a woman in the legal department.This woman was extremely arrogant.She told my wife that we lost the case and that accident was our fault. That is absolutely nonsense.She said we will not get our outbonus due to this.The same woman then called me later.<br> She gave me a completely different story.She said that the case is still ongoing and she does not know when this will be settled by the courts.She said that it is still a claim against me and that i will not get my outbonus.This again is complete nonsense.Again this woman was extremely arrogant. I am disgusted by the way she talked to me, and i am sure she does the same to other people.She should not work with the public.I did not even try to remember her name cause i was to disgusted with her.So...Can u please advise what is the status of this saga.I would like to know the way forward. UNQUOTE<br> I will seriously consider my continued business with Outsurance. I have heard to many complaints, now i can see why.