Outsurance 1 month to fix bumper

OUTSURANCE A S****** CRASHES INTO ME 4 WEEKS AGO. DAMAGE TO SUSPENSION AND FRONT BUMPER. I FIX SUSPENSION SO I HAVE A CAR TO DRIVE. OUTSURANCE REFUNDS ME. GOOD. NOW I MUST TAKE THE CAR TO A NOMINATED PANEL BEATER FOR BUMPER REPAIR. EVENTUALLY NORTH CITY IS NOMINATED. I REALISE THERE IS NO SENSE OF URGENCY SO I TRY GET THE BUMPER SOURCED BEFORE I TSKE THE CAR TO NORTH CITY. NO LUCK. TRY TO GET ASSESSOR THERE WHEN I TAKE THE CAR IN. NO LUCK. TRY TO EXPEDITE. NO LUCK. SO NOW THE CAR HAS BEEN AT THE PANEL BEATER FOR 7 DAYS. EVENTUALLY JOB APPROVED. BUT STILL NO BUMPER ORDERED. I WANTED THE CAR FOR A HOLIDAY OVER THE UPCOMING LONG WEEKEND. NO LUCK. SURELY IT IS NOT ACCEPTABLE TO TAKE A MONTH TO REPLACE A BUMPER. SURELY IT DOES NOT TAKE A WEEK TO AUTHORISE A REPAIR. SURELY IT IS NOT RIGHT THAT I HAVE NO TRANSPORT FOR SO LONG. I AM THE CLIENT. BUT I HAVE NO SAY. OUTSURANCE CRUISES ALONG. NORTH CITY CRUISES ALONG. THERE IS NO SENSE OF URGENCY. THE REPAIR IS MY PROBLEM. OUTSURANCE HAS NO PROBLEM NORTH CITY HAS NO PROBLEM