Outsurance #1 for letting clients down Agent Jabulani Makwela you should not be in this role

You have done it again and not paid any attention to your clients needs. I had loaded this complaint 13 December we are now on the 17th January. I have been receiving calls from Jabulani Makwela stringing me along. Advising me the investigations team are attending to the matter and that the company Monteirose Projects had denied liability and the investigation team are attending to the matter. All this whilst my ceiling has caved in and is laying in this way since December. All i have heard is excuses and been strung along. While i continue to pay my premiums and keep to my end of the bargain. What has customer service come to these days. Nothing but empty promises and lies. I had a leak in my geyser pipe in July. This caused damage to my bathroom and passage area. I called Outsurance and I paid the excess contractors Monteirose Projects came out and did the repair and caused further damage to another room next to the passage area. I informed the Monteirose Projects on the same day.. They told the contractors to paint up and the contractors refused to put the nails that fell out of the ceiling and advised they dont want to cause more damanage. About two weeks back i called them to inform that the ceiling is now caving in. Was assisted by Jabulani Makwela in the complaints department. No one has called me back since. Very terrible service. Several calls and emails have met with no assistance.