Outsurance

I took a policy with Outsurance for Property on 07-10-2020 and the granted Policy No is OT:***2. Premiums went well since inception of the policy. I lodged a Claim November 2024 for a roof tiles damaged by heavy rainfall with hail (storm). The Claim was registered as Per serial Number:***. Outsurance send out their assesors from Structural Construction from Emalatlheni and they too Submitted their findings.

On enquirying about the Progress of My claim i was told it was unsuccesful because they See the roof timber was insufficient and as such it caused the problem and i could have summoned the engineer to come and check the roof after completion. They said the roof is defective workmanship.

COMMENTS

I dispute the version of Outsurance because they insured the Property for almost five years and they did not bother themselves to send assesors to determine that the Property that they are milking money from meet their specifications as they allege.

Why should they put forward specifications after so long?If those specifications are required.They had ample time but did not.

There is no defective workmanship nor wear and tear.The damages were caused by storm dye to the recurring clinate change.The video of the heavy rainfall with hail and blowing wind was also shared to the assesor via Whatsapp.

Its extremly unfair,unjust and amounts to daylight ******* for Outsurance to reject My claim under the circumstances mentioned. Only a small portion was checked by the assesor inside the roof,not all the affected area.How do you dispute the whole claim on one small item. Why did Outsurance not approved the Claim and impose that the repairs be in complient with their specifications if they have? They have been enriching themselves from the same Property they are disowning.

To substantiate on Outsurance 's bad business practices on 27-11-2024,the same day they informed me about their rejection of My claim,they called me and informed that My policy will be terminated in the next thirty one days dye to poor workmanship.

On 28 -11-2024 i called and they informed me that the termination of My policy is on 28-11-2024.

I request HelloPeter to intervene because My family is at risk of further harm by heavy rainfall and storm.There issue of poor workmanship is tabor, that house gad been done in 2005 and the assesor has agreed that it is storm damages.The assesors name is Sibu from Structural Construction in Emalatlheni Mpumalanga.

The aggrieved party:Isaac Kgalabi Aphane