Outsuarance have no sence of urgency

Item: OUTsurance
Rating: 1
Author: Arthur T

Hi I reported a claim on Tuesday 20 November that when we had the storm on Monday night water came through the roof and filled up my ceilings and flooded my house . it is now Thursday and no one has made any afford to come and have a look or any phone call from an assessor. I am worried there is more rain coming and more damage can happen . I am really disappointed with the way Outsurance handles this , there is no sense of urgency . it seem I will have to make a decision and arrange a contractor to do the repairs on my own cost . I don't know why we pay insurance when they done care.

Helpful (0)

Replies (2)

OUTsurance's replyOfficial

26 Nov 2018, 11:57

Good day teea,

The lack of follow up on your claim is unacceptable.

Moegamat our Assessing Manager contacted you to apologise for the delay and he assured you an assessor would be appointed to come through to your premises.

We do apologise for the delay.

Thank you,
Kelvin

OUTsurance's reply26 Nov 2018, 11:57

Official

Arthur T's updateReviewer Update

26 Nov 2018, 12:29

thank you . an accessor has been and the claim has been authorized be the insurance .

Arthur T's update26 Nov 2018, 12:29

Reviewer Update

thank you . an accessor has been and the claim has been authorized be the insurance .