Outsuance No Joy

Claim ********** 88 I am extremely frustrated at the service we have received from this department. We have lodged a claim in August 2017 , all the correct documents have been received by your department. There has been no follow up correspondence unless we asked for feedback. The excuse was that they could not get hold of their policy holder. I have now at my expense tracked down the policy holder and forwarded the details to Shantal Govender. This type of service is totally unacceptable, I would like this resolved as quickly as possible. I have records of all correspondence. Dee Alberts