OUTsuance did not cancel my policy

Hello Peter,

I am very disgusted by the service received by Outsurance.

I contacted them a month ago to get a quote regarding a car insurance. The lady I had on the phone convinced me to get the policy.

After talking to the car’s dealer from Toyota I decided not to get the car. I called OUTsurance back and told them to cancel the policy advising them that I was not buying the car anymore. The guy I had on the phone told me he will extend the due date but if by then I didn’t get the car it will be cancelled as they have the car’s dealer details as well.

Today they took the money from my account. I called them at 8AM I asked them to cancel the policy and send me the confirmation via email. After one hour, nothing received, I called again 2 times and now it is 14:54 and still no confirmation of cancellation received.

The lady told me on the phone a refund was not possible because they have started insuring the car and she will speak to her manager maybe to give me the money pro rata on the 1st of February 2019.

I think this is highly malicious, dishonest and a lack of integrity. The very thing they say are they values. Firstly I have no proof that my subscription is cancelled and that next month they will not take the money again from my account, they are deliberately not sending me the proof and regarding the actual amount they are being ambiguous and not wanting to reverse the money immediately.

What type of business is that? They ask people to trust them with their lives, properties etc... but they are not trustworthy. I am very upset and very annoyed as I want my money back immediately.