Outstanding service from Outsurance

I received my rerate notification and wasn't happy with the increase as I am a pensioner now and my income being far less. Not only did the consultant, I unfortunately didn't get his name, reduced my premium drastically but I was also given a zero excess due to the fact of being a pensioner. However, when I received my policy schedule effective 1 August 2019 in middle July it didn't reflect the zero excess. I contacted Outsurance and was quite frustrated with some of their consultants who, in my opinion, didn't have the necessary knowledge to assist. Eventually I was assisted by Eloise in their Review Department. What a change in approach! Not only was she very competent in handling my query but she also managed to resolve the issue as it was a flaw in their system but kept me in the loop all the time. She contacted me when promised even after 17:00 in the afternoon! She also changed my excess on the window glass on my vehicle to zero and I eventually received another deduction in my premium. Thanks for wonderful service and I will definitely promote Outsurance!