OUTstanding Personal Customer Service (Palesa Tshabalala)

Good day to you, I am deeply touched at the OUTstanding service I received from Palesa Thsabalala.

Without her knowing my history of recently diagnosed with a serious heart disease, everything breaking, cost of living hitting us all very hard and a mother that’s not doing well health wise. Regardless of all the other very serious issues and stress I have and am dealing with, this Diamond of an Angel, has gone over and above any service I have received in this country in a looooong time! You see, good service, I have noticed over the years, is just non existing…. That’s not just frustrating, but sad, as I have been in Customer Service for 38 years and as Company Relations Officer, I take it to heart. Me feeling motherless, hopeless, stressed, without her knowing, Palesa’s kindness, friendly demeanour, soft spoken with so much care and understanding in her voice, set me at ease. I could breathe a little. How great it is so speak to someone so efficient in what she does, that takes each case to heart. Her inner beauty is felt through her voice.

Even though my claim could not be covered as I had thrown items away, (which I now know – DON’T). Just hearing Palesa, explaining clearly, in a decent manner, her patience and calming voice…. She deals with you, with passion, compassion. Palesa is a gem! I know and I can imagine, that I am not the only one thinking this. It’s such a pity, that not everyone goes through the trouble of giving thanks. Of showing gratitude, taking the trouble and sending praises to those who truly deserve it.

We are all going through tough times, in some way or another. So besides what Palesa is also dealing with, her beautiful soul is evident as she dedicates herself to me as if I am the only person, the only case. To hear that…..I don’t have the correct words to describe my gratitude and her greatness!

She is unique and deserves ”Outstanding Customer Service of the Year”. Going the extra mile merely in kindness, efficiency, patience etc...is exemplary!

From me, a very big, from deep down in my heart, Thank You Palesa. You make a difference and you make this world a better place!!! OUTsurance, you can be very proud of this wonderful employee!