Outstanding customer service from Rodney Kock

I accepted a policy on my name as the consultant who called me, was clear, knowledgeable, in charge of the call, professional, respectable, patient and more so willing to guide me in making the right decision. He was understanding, never pushy but willing and showing me that as a customer I deserved his attention, time and effort for calling me. Rodney wanted my business and therefore put great effort into showing me why I would be happy dealing with outsurance moving forward. I am a sales consultant myself, and the passion and effort Rodney put into my request made me smile because I felt like there are other people in this world who appreciate their jobs as well as their customers, no matter what.A sincere Thank you to Rodney Kock, you are a valuable asset to Outsurance, keep doing what you do best and you will be a very successful person. Working in sales, one becomes very sensitive to tone of voice as well as the pitch of the other person's voice. I must congratulate you on the confidence displayed in your call, this was clearly conveyed in unspoken language on the phone. You avoided a monotone even though most of what you have consulated was scripted, so irrespective and regardless of the mandatory information which you are required to pass onto me, you did so effortlessly which inturn resulted in the call feeling like a personal call instead of some guy rumbling on. Not once in that entire conversation have you lost my attention, I listened to every word you said as I was 100% focused.