Outstanding client services

Date: 26 February 2026

Dear OUTsurance Management,

I am writing to formally commend one of your sales consultants, Jeanany Moahi, for the world-class service he provided to our organization, Grace In Motion Dance Academy, today.

Securing the right coverage for a Non-Profit Company (NPC) involving 90 young children and significant public liability is a complex task Mr. Moahi handled our inquiry with a level of patience and expertise that is rare to find. He did not simply "sell" us a policy; he took the time to explain every technical detail of the cover, ensuring that as Directors, we fully understood our protections and responsibilities.

What stood out most was Jeanany Moahi dedication to the client experience. When our phone connection was cut short, he did not wait for me to struggle through the switchboard again—he called me back immediately to ensure our progress wasn't lost. This proactive approach and his willingness to go above and beyond his call of duty saved us valuable time during a high-pressure week of funding preparations.

Jeanany Moahi is an incredible asset to the OUTsurance brand. His professionalism, clarity, and genuine care for the client’s needs reflect the highest standards of your company. Because of the confidence he instilled in us, we are proud to have Grace In Motion Dance Academy covered by OUTsurance.

Please ensure this commendation is added to his professional record and shared with his direct supervisors. Employees of this caliber deserve to be recognized.

With appreciation,

Miss Zanele Mahlangu Director, Grace In Motion Academy NPC Policy Number: OT***