OUTSOURCE LAIRS TO THERE NEW CLIENTS,TO GAIN MONEY

Am really disappointed in the level of severs and lairs I received from outsurance , as a first time client, I was looking for household contents insurance, I call outsurance , and I spoke to a financial advisor that was happy to help me take out household contents insurance, I ask the financial advisor numbers questions, I even did some roleplaying with the consultant to under what am i getting my self in to and what will i be paying for, after all the roleplaying and speaking to the financial advisor i was happy to take out the insurance and i did. ,the financial advisor drop the call or there was a network problem,but lucky thefinancial advisor called me back he was done with my application and i was happy, the only problem i had was the excess fee was to high ,the financial advisor sent me a welcome sms with my new policy number and said he cannot change the excess fee as am a client of outsurance and needs to transfer me to client services that will help me, the client services consultant only had to change my excess fee to R500, and I was happy with the price but then the client services consultant started to tell me abt a policy i didn't agree on with the financial advisor, I told the client services consultant i dont want that policy but the policy I was adive on only and am happy with that, unless the finacelal adive laired to me just to take my money and use me as a client ,am reqesting the sales call recording between me and the finaliol adivce pls becease I believe thats what am coverd for from my mobile phone to everything in my property will be coveded, please send me the sales recording for my protaction as a client.i honestly don't understand what policy the client services consultant is peaking abt and i don't want it , only the policy that was given to me by the finacelal adive policy number