Outsource bad service.

Hello again. I have written to Hello peter regarding my claim with outsurence as the 3rd party. I was bumped by their client. I wrote to hello peter and t Riaan Basson has responded. He requested me to send the documents and the money will be payed in 10 working days. Which started 21 Feb - 7th March. The money was not payed and i called and emailed Riaan Basson which he respnded on my mail. His response was as follows:

"Riaan Basson Mar 7 Good afternoon, Apologies – I was under the impression that payment had already been processed. I have done it myself now and will show in your account in the next 48 hours. Kind regards,"

It now way more than 48 hrs. and the money is still not in. This is very disrespectful. I was bumped by your client and why should i keep following up empty promises you make. I want to fix my car now i should keep calling and checking on you an that costs money.