1 reviews | Active since Apr 2019
Outsourance false advertising
I am the owner of 4 vehicles. I am insured for the past 12 years. No claims submitted. For the last 4 years I have some of my vehicles insured with Momentum and one with Bryte. I have one commercial vehicle, two BMW motorcycles and one Toyota Hilux DC. My aim was to get all four vehicles under one insurance. Every night I view the add of Outsurance on DSTV and everyone is so happy with them and every one is saving money on there insurance after they changed over to Outsurance. So 2 days back I decided to give it a go. I called Outsurance and explained what I wanted. It took approximately 40 minutes to get a quote on all four vehicles. Only one vehicle was cheaper to insure with them, the Toyota Hilux DC. I excepted the quote and had to take the vehicle for fitment of a Tracker unit. This was done today. I phoned in again to find out how to submit this certificate. I spoke to a lady by the name of Thembi. She was very helpfull. Then I told her that Outsurance must pay me the R500 as they could NOT give me a better deal on the other three vehicles regarding insurance as per there add on DSTV. She laughed and said no I do not qualify as I am an existing client. I explained to her that two days back I was not an existing client of Outsurance when I did the application. Her reply was that because they could give me a better deal on the Toyota Hilux DC, I did not qualify. She said if they could not give me a better deal on all four the vehicles then I would qualify. I said to her that this was NOT so advertised on there add. Now I am worse off than two days back. Now I have not two but three insurance companies for my four vehilces. If I have known this from the start I would have stayed with Momentum. I am very unhappy with Outsurance. They CANNOT give you a better deal on all your needs and on top of that they now have stories regarding the R500 pay out. In fact, I have not claimed from any of my current insurance in the past 4 years, so according to there add on DSTV they SHOULD pay me out R1500!!!!! I would not advise any person to change over to Outsurance. I have handed my profile over to a company to find me better deal on all four my vehicles with one insurance company.
We completely understand how the experience has made you feel and can relate to your point of view on the matter.
As confirmed, the terms and conditions state: " If you’re not already an OUTsurance client, complete a personal car insurance quote and we’re more expensive than what you’re currently paying (on a like-for-like basis), you can ask us to pay you R500. If our personal car insurance quote can’t beat your current premium (again, on a like-for-like basis) and you’ve been with the same insurer for at least three years without claiming, ask for R1500." When accepting cover, we deem that as saving you premiums and hence you don't qualify for the promotion.
We have escalated your complaint to our Quote Promotions Supervisor for urgent attention and review. She will contact you to address your concerns and assist accordingly with resolve.
Regards
OUTsurance
We completely understand how the experience has made you feel and can relate to your point of view on the matter.
As confirmed, the terms and conditions state: " If you’re not already an OUTsurance client, complete a personal car insurance quote and we’re more expensive than what you’re currently paying (on a like-for-like basis), you can ask us to pay you R500. If our personal car insurance quote can’t beat your current premium (again, on a like-for-like basis) and you’ve been with the same insurer for at least three years without claiming, ask for R1500." When accepting cover, we deem that as saving you premiums and hence you don't qualify for the promotion.
We have escalated your complaint to our Quote Promotions Supervisor for urgent attention and review. She will contact you to address your concerns and assist accordingly with resolve.
Regards
OUTsurance
