Outsourance - Debit Order processed on Quotation

I requested quotation from Outsurance for motor vehicle in Oct 2022 I had to provide banking details for quotation. To my horror, my account has been debited in November. I called in and informed Outsurance that I do have existing cover and I called in to do a comparison. I did not give instruction that I wanted cover. I was refunded.

In December, my account was debited again. I called to request cancellation, and it has not been done. In January my account was debited, I called in again and gave instruction to cancel policy. I am still awaiting refund. I did very clearly state that I have existing cover, and I do not wish to cancel existing cover yet. I am not getting any feedback from Outsourance and Im at financial risk