AG
Andreas G
1 reviews | Active since Feb 2015
14 Oct 2020, 14:11
Outrageous premium increase
Yes, I did have 2 claims over the past 2 years, however to increase my premium by 51 % is outrageous. From 690R to 1040R. In the meantime I have obtained 2 quotes from different insurance companies. One quote was equivalent to my current Outsurance premium and the second a staggering 200 Rand lower than the current 690R I'm paying. And as required both insurance companies were informed about all previous claims. I have cancelled my policy with Outsurance
Helpful (0)
Replies (7)0
Replies (7)
OUTsurance's replyOfficial
15 Oct 2020, 15:31Good day Andreas,
Thanks for your feedback.
After responding privately to your complaint, we escalated the matter to our client care manager Nonhlanhla.
Nonhlanhla contacted you to address your concerns regarding the rerate. There are various factors that will have an impact on premium at rerate stage such as claims, inflationary adjustments, underwriting changes etc.
We managed to review your premium and you were happy to remain a client with us. We appreciate your business.
Regards,
OUTsurance
Thanks for your feedback.
After responding privately to your complaint, we escalated the matter to our client care manager Nonhlanhla.
Nonhlanhla contacted you to address your concerns regarding the rerate. There are various factors that will have an impact on premium at rerate stage such as claims, inflationary adjustments, underwriting changes etc.
We managed to review your premium and you were happy to remain a client with us. We appreciate your business.
Regards,
OUTsurance
OUTsurance's reply15 Oct 2020, 15:31
Official
Good day Andreas,
Thanks for your feedback.
After responding privately to your complaint, we escalated the matter to our client care manager Nonhlanhla.
Nonhlanhla contacted you to address your concerns regarding the rerate. There are various factors that will have an impact on premium at rerate stage such as claims, inflationary adjustments, underwriting changes etc.
We managed to review your premium and you were happy to remain a client with us. We appreciate your business.
Regards,
OUTsurance
Thanks for your feedback.
After responding privately to your complaint, we escalated the matter to our client care manager Nonhlanhla.
Nonhlanhla contacted you to address your concerns regarding the rerate. There are various factors that will have an impact on premium at rerate stage such as claims, inflationary adjustments, underwriting changes etc.
We managed to review your premium and you were happy to remain a client with us. We appreciate your business.
Regards,
OUTsurance
AG
Andreas G's updateReviewer Update
15 Oct 2020, 16:38You contacted my wife regarding the car insurance, which is a different policy!!!!! I am refering to my house policy. If you would have checked the premium you would have seen it. Please contact the complainant, which is ME. My number is available either via the house policy or Hellopeter.
AG
Andreas G's update15 Oct 2020, 16:38
Reviewer Update
You contacted my wife regarding the car insurance, which is a different policy!!!!! I am refering to my house policy. If you would have checked the premium you would have seen it. Please contact the complainant, which is ME. My number is available either via the house policy or Hellopeter.
OUTsurance's replyOfficial
15 Oct 2020, 18:49We do apologise about that. We will request Nonhlanhla to contact you and address your concerns regarding the rerate on the building.
Regards,OUTsurance
Regards,OUTsurance
OUTsurance's reply15 Oct 2020, 18:49
Official
We do apologise about that. We will request Nonhlanhla to contact you and address your concerns regarding the rerate on the building.
Regards,OUTsurance
Regards,OUTsurance
AG
Andreas G's updateReviewer Update
03 Nov 2020, 11:16The policy was confirmed by Outsurance to be cancelled as of 11.10.2020, however my bank has not been informed by Outsurance about the cancellation of the policy, hence a further premium was debited together with my bond payments. Surely if changes are made to a policy Outsurance communicates it to the respective bank, isn't this standard procedure? Please check reference OT***3 and communicate it to my bank. Very bad service
AG
Andreas G's update03 Nov 2020, 11:16
Reviewer Update
The policy was confirmed by Outsurance to be cancelled as of 11.10.2020, however my bank has not been informed by Outsurance about the cancellation of the policy, hence a further premium was debited together with my bond payments. Surely if changes are made to a policy Outsurance communicates it to the respective bank, isn't this standard procedure? Please check reference OT***3 and communicate it to my bank. Very bad service
OUTsurance's replyOfficial
03 Nov 2020, 13:06Good afternoon Andreas Thank you for bringing this matter to our attention. We escalated this matter to our client care manager Selda who has since been in contact with you to explain how the FNB debit order process. We can also confirm that communication regarding the cancellation of your policy has been sent to FNB. Kind regardsOUTsurance
OUTsurance's reply03 Nov 2020, 13:06
Official
Good afternoon Andreas Thank you for bringing this matter to our attention. We escalated this matter to our client care manager Selda who has since been in contact with you to explain how the FNB debit order process. We can also confirm that communication regarding the cancellation of your policy has been sent to FNB. Kind regardsOUTsurance
AG
Andreas G's updateReviewer Update
11 Dec 2020, 12:05Hello, I was informed by my bank that there is no refund due as per OUTSURANCE staement. Please check the facts! Premium was taken off on the 1st of October, the HOUSE insurance was cancelled on the 11th of October. Another premium was taken off on the 31. October. THIS IS FOR THE HOUSE INSURANCE, not any other insurance Policies. The refund should ential a pro rata refund for October and a full refund for November.
AG
Andreas G's update11 Dec 2020, 12:05
Reviewer Update
Hello, I was informed by my bank that there is no refund due as per OUTSURANCE staement. Please check the facts! Premium was taken off on the 1st of October, the HOUSE insurance was cancelled on the 11th of October. Another premium was taken off on the 31. October. THIS IS FOR THE HOUSE INSURANCE, not any other insurance Policies. The refund should ential a pro rata refund for October and a full refund for November.
OUTsurance's replyOfficial
12 Jan 2021, 09:23Good day Andreas,
We have discussed the matter in detail with you. There was no refund due from OUTsurance.
The matter was handled by FNB. Thanks for giving us the opportunity to look into this.
Regards,
OUTsurance
We have discussed the matter in detail with you. There was no refund due from OUTsurance.
The matter was handled by FNB. Thanks for giving us the opportunity to look into this.
Regards,
OUTsurance
OUTsurance's reply12 Jan 2021, 09:23
Official
Good day Andreas,
We have discussed the matter in detail with you. There was no refund due from OUTsurance.
The matter was handled by FNB. Thanks for giving us the opportunity to look into this.
Regards,
OUTsurance
We have discussed the matter in detail with you. There was no refund due from OUTsurance.
The matter was handled by FNB. Thanks for giving us the opportunity to look into this.
Regards,
OUTsurance