OUTRAGED AND BROKEN

On the 27th June I contacted my Outsurance, my car got hit by a truck. Everyone had seemed so helpful and offered advise.

My car was collected the same day and went off to be assessed, I was contacted on the 12th of July by the Panel Beater that my car is ready and I needed to collect and the excess needs to be paid. I immediately contacted my insurance, spoke to a lovely lady in legal and she explained to me how the claims process works. Again I had to provide the details of the person driving the truck... for the 3rd time. If I hadn't phoned in, what would have happened? She also ensured me that I'd be receiving an sms requesting documentation to speed up the process which never happened.

Upon collecting my car, I noticed that a couple of things had not been repaired, the lady that assisted, informed me that they only repaired what they were told to.

My claims details are totally removed from my app, no one contacted me to find out if I was happy, I called in and had been promised I'd receive a call back, still nothing.

My car is currently sitting in the drive way because it is simply unsafe to drive, I cried the whole way home from the panelbeater.

These people are so quick to be friendly and contact you a million times when they want something from you, but as soon as you have a problem they ghost you.

This is totally unfair, I am a single mother to a toddler, I've just started a new job that I can't even get to, struggling to keep my head above water, only to be *****ed over by a company I have been loyal to for a good few years. By the looks of things I'm not the only one, shame on you Outsurance!