MG
Mary G
1 reviews | Active since Oct 2019
07 Oct 2019, 21:47
OUTFOOLED BY OUTSURANCE
Don't be fooled by Outsurance cheaper Insurance. Make sure to read every detail on email or hard copy BEFORE agreeing to any changes to your insurance. DO NOT AGREE TO ANY CHANGES TELEPHONICALLY. My vehicle was burnt to a cinder during the Joburg riots. Outsurance is only paying 40% of the value of the vehicle but would pay 100% if it was ****** or hijacked?????? Been with them over 11 years but that means nothing
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OUTsurance's replyOfficial
10 Oct 2019, 10:18Hello Mary
Thank you for your feedback, which allowed us the opportunity to investigate the payment outcome and also to establish whether our advice was sound and clear at the time.
Our claims manager contacted you and has been keeping you updated.
We are in the process of finalising the claim for you and will revert with final outcome no later than tomorrow.
We are extremely sorry about the stressful situation which could have been avoided.
Regards
OUTsurance
Thank you for your feedback, which allowed us the opportunity to investigate the payment outcome and also to establish whether our advice was sound and clear at the time.
Our claims manager contacted you and has been keeping you updated.
We are in the process of finalising the claim for you and will revert with final outcome no later than tomorrow.
We are extremely sorry about the stressful situation which could have been avoided.
Regards
OUTsurance
OUTsurance's reply10 Oct 2019, 10:18
Official
Hello Mary
Thank you for your feedback, which allowed us the opportunity to investigate the payment outcome and also to establish whether our advice was sound and clear at the time.
Our claims manager contacted you and has been keeping you updated.
We are in the process of finalising the claim for you and will revert with final outcome no later than tomorrow.
We are extremely sorry about the stressful situation which could have been avoided.
Regards
OUTsurance
Thank you for your feedback, which allowed us the opportunity to investigate the payment outcome and also to establish whether our advice was sound and clear at the time.
Our claims manager contacted you and has been keeping you updated.
We are in the process of finalising the claim for you and will revert with final outcome no later than tomorrow.
We are extremely sorry about the stressful situation which could have been avoided.
Regards
OUTsurance