1 reviews | Active since Jun 2015
OUTbonus very dishonest!!!!!
<p>After receiving confirmation that i would receive an outbonus from outsurance on the 10August2016, this being that i have not claimed for the last three years. this is part of their policy, not mine. I call them on the 12th August regarding the outbonus and they say to me, well it takes 7 days to clear. I wait for 7 days, Today is the 23 August, firstly they have told me, dont worry ma'am it was only paid on the 14th August, please wait 7 days for this to clear. I have waited 7 days sinces the 10th August. I decide to leave it and wait until the 19th August, i call them and they say, Sorry ma'am you are only entitled to an outbonus in 2018, eventually they realise that i am entitled to an outbonus 2016, they tell me that there is a problem with this as i claimed in 2013. Then i advise them it has been three years claim free since, surely i am worthy of the outbonus owed to me as per your policies. I then call today, 23rd August and they still havent processed this. After speaking to numerous client service people, they then advise that they will get a manager to call me. It is the end of the day and no manager has called me. This really sucks, we agree to terms as per their policies, pay the necessary premiums monthly, call when we having a problem with payments, but when money is due to us as per their policies, they have "glitches" Why is it so hard to get a measly outbonus from them. I normally refer many friends and family to them, but this just made it harder for me to positively give referrals for Outsurance. </p>
i have now called Outsurance at 17h12 to let them know nobody has still called me, i am refered to Mr Shahied van Niekerk said that this was sent to his senior supervisor this morning already. He now says that it will take 48 hours for them to get back to me and try and sort out the glitch in their system. Mr van Niekerk was very helpful but this still didnt get me my outbonus in my bank account.
i have now called Outsurance at 17h12 to let them know nobody has still called me, i am refered to Mr Shahied van Niekerk said that this was sent to his senior supervisor this morning already. He now says that it will take 48 hours for them to get back to me and try and sort out the glitch in their system. Mr van Niekerk was very helpful but this still didnt get me my outbonus in my bank account.
On the 24th August 2016, i received a called from Mr Louie Nel - Client Care consultant. What a fantastic man!!!!!!! I didn't have my outbonus in my account as yet, but he reasured me that there was a system glitch and i am going to receive my outbonus. He handled the situation with great "care" and apologised profusely for the mishap. I then furthered my conversation about another query and he had said he will forward my query and make sure one of the consultants in the necessary department will contact me. Now that is service. Outsurance, give Mr Louie Nel an OUTBONUS. His tone, he manner, was calm and humble. Thank you Mr. Louie Nel!!!!!
On the 24th August 2016, i received a called from Mr Louie Nel - Client Care consultant. What a fantastic man!!!!!!! I didn't have my outbonus in my account as yet, but he reasured me that there was a system glitch and i am going to receive my outbonus. He handled the situation with great "care" and apologised profusely for the mishap. I then furthered my conversation about another query and he had said he will forward my query and make sure one of the consultants in the necessary department will contact me. Now that is service. Outsurance, give Mr Louie Nel an OUTBONUS. His tone, he manner, was calm and humble. Thank you Mr. Louie Nel!!!!!
Your inital complaint was of course alarming and referred to Louis.
You have been more than patient all along.
Thank you so much for your terrific response to Louis' sterling assistance in sorting the matter out for you.
You have our apologies again for the disappointing experience.
Regards
Dinky
Your inital complaint was of course alarming and referred to Louis.
You have been more than patient all along.
Thank you so much for your terrific response to Louis' sterling assistance in sorting the matter out for you.
You have our apologies again for the disappointing experience.
Regards
Dinky