OUTbonus payout and Pensioner special benefit

I am a loyal client at Outsurance and very disappointed at the way my Outbonus issue has been handled. I am a pensioner my premiums keep going up yearly of which there should be some kind of discount for all pensioners since majority of us can no longer afford to pay our insurance covers. It is very evident that Insurance companies DO NOT cater for the needs of the elderly. THIS MUST CHANGE! My Outbonus was due this year but received zero. I phoned in numerous times no one can give me an understandable explanation as to why I didn't get my payout as per THE OUTSURANCE PROMISE! I find it so unfair that when you call in to get assistance you get shoved with policy upgrades that you cannot afford. It's business I understand however it seems that NO CONSIDERATION IS GIVEN TO THE ELDERLY AT OUTSURANCE. No common courtesy. It saddens me that I have to use a medium like Hello Peter to complain about a simple and basic thing which can be done without breaking a nail. I am disappointed at the service. One agent I spoke to in January promised to call me back it's almost towards the end of February no call. I hate having to keep explaining my policy with different agents and getting different answers. May I be paid what is due to me and speaking on behalf of Pensioners, may we be treated with respect, courtesy and compassion. Please also relook at your product offering to ensure you do look at the best interests of all the loyal clients in your books. Money must be made but not at the unfortunate expense of the Elderly please. Thank you.