NM
Nkosingiphile M

1 reviews | Active since Apr 2021

21 Feb 2024, 15:25

Outbonus nightmare and discouraging policy review

just when I thought and offcorse was happy to get an outbonus from the company that I recommend to many people for that matter and I was going to surprise my wife with something with the bonus, the companies consulted named Mduduzi calls me and asks if I know about it of which I answer "offcorse", he then continues to ask for numbers I can give him to call and invite those people to join Outsurance of which I tell him that I am a bit busy at work can we reschedule, of which we did at that time but the guy doesn't call but after a few days the same guy Mduduzi calls my wife and tells her that I am getting an outbonus and if my wife can give him the contact numbers for people he can get to join the company I(the policy holder) will even get 15% of discount in my monthly premiums. My wife after hearing that I was getting money and had not told her my house turned upside down because now I was hiding things from her, where as the Outsurance consultant had no business disclosing that and he should have tried to get the numbers another way. I am disappointed that they cant even resolve this now and worse even their policy review gives you an increase rather than a decrease in premiums.

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Replies (1)
OUTsurance
OUTsurance's reply22 Feb 2024, 12:25
Official
Hello Nkosingiphile

Further to our private response to you, we received feedback from our sales manager about what had transpired. Although your wife's contact  number was also noted, our advisor sadly held the discussion with her. This was incorrect procedure and unacceptable business practice, as she was not noted as a contact person. The required  discussions were held internally now.
Thank you for accepting our apologies for this.

Our client care manager will call you to discuss the rerated premium.

Regards
The OUTsurance Team