AB
Anne B
1 reviews | Active since Jun 2010
13 Mar 2017, 12:09
Outbonus issue.
<p>After making a claim on my "building" policy in November 2016, We were informed that we will loose our bonus of R12 000 in March 2017 if we should choose to proceed with the Claim. We decided to cancel the claim because timing was not right and the would put a exlusian of fixing the roof in the future "clause" in our policy and pay out only R9000 after acces amount. So we opted for the Outbonus now in March. Today I phoned to find out the payout date for Outbonus...and informed that there is no payout date yet because they still have to reset the Policy after the claim was refused in November. She did the reset then and gave me a payout date of 1 April but only for R9000. Why would the Outbonus be R3000 less than in Nov. I would have been better off accepting the Claim amount then. Why do they cheat people like that. Stangly enough the claim amount for the quote was also R12 000 because they knew it was the Outbonus amount. This is Shamefull.</p> <p> </p> <p> </p>
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Replies (3)0
Replies (3)
OUTsurance's replyOfficial
23 Mar 2017, 10:40Hello Anne
Our apologies for the belated response, but we needed to investigate the matter.
We pride ourselves in our service and it is of the utmost importance to provide concise feedback and proper advice to all our clients at all times.
All relevant calls were audited, and at no point were you provided you with an incorrect OUTBonus amount
Our claims manager, Cardo, contacted you and has now arranged for a copy of the last relevant call to be sent to you today.
Thank you for allowing us the opportunity to clarify the matter for you.
Regards
Dinky
Best regards,
OUTsurance's reply23 Mar 2017, 10:40
Official
Hello Anne
Our apologies for the belated response, but we needed to investigate the matter.
We pride ourselves in our service and it is of the utmost importance to provide concise feedback and proper advice to all our clients at all times.
All relevant calls were audited, and at no point were you provided you with an incorrect OUTBonus amount
Our claims manager, Cardo, contacted you and has now arranged for a copy of the last relevant call to be sent to you today.
Thank you for allowing us the opportunity to clarify the matter for you.
Regards
Dinky
Best regards,
AB
Anne B's updateReviewer Update
23 Mar 2017, 11:22Thank you very much. In that case, as Cardo has informed me, I'm more than willing to apologise, admitting to making a mistake. I have been a Outsurance client for many years and never before had an issue, I always recommend Outsurance.
Apologies Outsurance, thank you for the response.
AB
Anne B's update23 Mar 2017, 11:22
Reviewer Update
Thank you very much. In that case, as Cardo has informed me, I'm more than willing to apologise, admitting to making a mistake. I have been a Outsurance client for many years and never before had an issue, I always recommend Outsurance.
Apologies Outsurance, thank you for the response.
OUTsurance's replyOfficial
23 Mar 2017, 12:00No need to apologise, Anne. I appreciate your kind response, your initial feedback, as well as your continued support and loyalty.
Regards
Dinky
Best regards,
OUTsurance's reply23 Mar 2017, 12:00
Official
No need to apologise, Anne. I appreciate your kind response, your initial feedback, as well as your continued support and loyalty.
Regards
Dinky
Best regards,