Outbonus forfeited.

Good day. I am certainly not happy at all with an outcome by Outsurance. I believe my case rarely happens, but Outsurance would not even consider or negotiate a favourable outcome to its client. My Outbonus was due to me on the 27th December 2021 after 3 years claim free! On the eve of the 27th, meaning the 26th of December 2021 at 8pm I was involved in an accident. Now I do understand the policy says that you must be claim free up until the full 3 year period, I mean I was literally hours of being claim free. Surely you could’ve given me at least 95% of the bonus, but you conveniently forfeited the bonus. The accident was not even my fault, someone drove into me!! You take my Outbonus, I must pay the excess, you claiming the repairs amount from the other party and you raise my premiums. Very disgusted. The advice I got from your claims advisor is just pathetic. I was advised if I would like to receive the Outbonus of R4000, I must cancel the claim which amounts to R37 000 and then repair the vehicle myself. Really now!!

Very disappointed. If someone higher up the hierarchy level could just call me.

1 more day of being 3 years claim free and the accident was not even my fault, surely you could’ve given me something.