Outbonus

<p>Apparantly anybody can make a claim on my behalf, and thereby make the dicision to forfeit my outbonus.</p> <p>My wife, who is NOT the policy holder, inquired about a claim for a windscreen, and outsurance decided to go ahead with the claim, without confirming it with me- the owner of the policy!.</p> <p>The windscreen was worth R2600, with an excess of R1100. But I lost my outbonus worth R4500!</p> <p>This was never communicated to me, otherwise I would have never gone ahead with the claim.</p> <p>All that the ****y managers at outsurance says, is that they sent an sms to me, which I never received, and that indemnifies them from any wrongdoing.</p> <p>So technically, I paid about R6000, for a windscreen worth R2600.</p> <p>After numerous frustrating phone calls, a manager, called Sya, eventually told me-' we are not going to pay you, as simple as that!'</p> <p>I have now cancelled my policy and moved to santam, which is MUCH cheaper!!! </p> <p>So ***** you Outsurance! You have lost a loyal customer of 8 years- just because you did not have the decency to confirm a claim with the rightful policy holder.</p>