VC
VI C
1 reviews | Active since Feb 2012
22 Oct 2025, 16:30
OUT WITH OUTSURANCE!!
I reported a problem with a geyser (hot water cylinder) several months ago. To their credit, Outsurance sent a plumber straight away and the geyser was replaced in record time. However, almost immediately afterwards, the water ceased to get warm. I have notified Outsurance no less than THREE times but no luck. Time to change my insurer?
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OUTsurance's replyOfficial
28 Oct 2025, 12:42Good day Vi C,
Your review was naturally concerning. After responding privately to you, we escalated the matter for urgent attention.
Our claims manager, Nomfundo, contacted you to address your concerns. Another service provider was appointed to get the matter resolved. You were happy with Nomfundo's intervention.
We do apologise for the frustrating experience.
Regards,
The OUTsurance Team
Your review was naturally concerning. After responding privately to you, we escalated the matter for urgent attention.
Our claims manager, Nomfundo, contacted you to address your concerns. Another service provider was appointed to get the matter resolved. You were happy with Nomfundo's intervention.
We do apologise for the frustrating experience.
Regards,
The OUTsurance Team
OUTsurance's reply28 Oct 2025, 12:42
Official
Good day Vi C,
Your review was naturally concerning. After responding privately to you, we escalated the matter for urgent attention.
Our claims manager, Nomfundo, contacted you to address your concerns. Another service provider was appointed to get the matter resolved. You were happy with Nomfundo's intervention.
We do apologise for the frustrating experience.
Regards,
The OUTsurance Team
Your review was naturally concerning. After responding privately to you, we escalated the matter for urgent attention.
Our claims manager, Nomfundo, contacted you to address your concerns. Another service provider was appointed to get the matter resolved. You were happy with Nomfundo's intervention.
We do apologise for the frustrating experience.
Regards,
The OUTsurance Team