NM
Navan M
1 reviews | Active since Mar 2018
19 Nov 2019, 12:43
OUT SURANCE only takes money but poor claim services
My toilet at home burst out water flooding my home I paid out insurance for 8 years only had 1 claim with them. There services to fix my toilet was bad I was told its not covered in the policy hence its part of house hold insurance. My point here is when we are paying insurance we expect to receive help and a solution to the claim but I was told I am on my own.
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OUTsurance's replyOfficial
20 Nov 2019, 16:56Hi Navan
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding your claim. We completely understand how the experience has made you feel and are certainly not insensitive to the loss you have incurred.
We are unable to trace your policy with the details provided. Kindly give us with your policy details or ID so we can escalate your complaint to our Claims Managers for urgent attention and assistance.
Regards
OUTsurance
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding your claim. We completely understand how the experience has made you feel and are certainly not insensitive to the loss you have incurred.
We are unable to trace your policy with the details provided. Kindly give us with your policy details or ID so we can escalate your complaint to our Claims Managers for urgent attention and assistance.
Regards
OUTsurance
OUTsurance's reply20 Nov 2019, 16:56
Official
Hi Navan
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding your claim. We completely understand how the experience has made you feel and are certainly not insensitive to the loss you have incurred.
We are unable to trace your policy with the details provided. Kindly give us with your policy details or ID so we can escalate your complaint to our Claims Managers for urgent attention and assistance.
Regards
OUTsurance
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding your claim. We completely understand how the experience has made you feel and are certainly not insensitive to the loss you have incurred.
We are unable to trace your policy with the details provided. Kindly give us with your policy details or ID so we can escalate your complaint to our Claims Managers for urgent attention and assistance.
Regards
OUTsurance