OUT SURANCE - DEBITS

OUT Surance is definitely not who they portray themselves to be. I am certain i am not the only client that has gone through this torment. Being a new client, i have had such horrible experiences with OUT SURANCE....the company that says they strive in maintaining customer satisfaction & that there clients come first! WHAT A LOAD OF BULL****! so heres my story :

On the 7th of MARCH, I decided to cancel my current car insurance & take out a cover with OUT surance as i was happy with their new premium & service. in taking out my policy, it was confirmed that cover would start effective 1st April as i am still covered with my current insurance. The premium should of only been deducted 1st of April as discussed with the advisor. The next day, my account is debited, all of my funds taken out by OUT SURANCE , i then requested a statement proving this to send to OUT SURANCE as they requested this and get charged another fee for a statement from my bank. The advisor says my refund is put through...still nothing yet.... i get charged more bank charges by this time.....if they did not wrongfully debit me i wont have had to pay these charges...i get an sms on the morning of the 12th of MARCH … another big amount has been taken out, by this time, leaving my account in a negative balance as OUT SURANCE HAS DRAINED ME OUT !

Contacting the consultants at the call centre was completely hopeless. Emailing the OMBUDSMAN still no response!

Till today i am getting debited every day & there is not a single thing i can do about it.

OUT SURANCE, i must say, i am disgusted & highly disturbed at your pathetic services. You guys are dealing with peoples lives & financials. GET YOUR ACT TOGETHER! AND CONDUCT YOUR BUSINESS APPROPRIATELY !