"OUT-RAGEOUS"

<p>I signed up with Outsurance in 2012, the premium was slightly higher than the other quotes I got however because of its reputation and hear say I signed up with them. I’ve been with them claim free for the past few years and this year I decided to call in and find out if they can do anything with regards to reducing my premium which the guy did, my “shortfall” was removed and without me knowing my Access was increased dropping my premium to R830.39 of which I was also led to believe that when I have my licence for 5years which was in September 2016 my premium would be adjusted and would be even lower….. Which was NOT the case instead I get debited R927.08!!!</p> <p>I then call in and query this which I was told that the best rate they can give me is +/-R924??? Not only was my access increased from R3600 to R4010 but my shortfall cover was removed yet I am paying the same amount I was paying before calling in to find out if they can relook my premium, HOW DOES THIS WORK???????? I was also told that my premium is higher because my car parks in Sandton on the ba*****t which is Access controlled? That to me doesn’t make sense that I would pay more because it is in the ba*****t which is access controlled with cameras and security guards yet if I parked it at home in the yard/garage alone I would pay less?????? I’ve also picked up that my licence classification is incorrect that would possibly result in them not paying out if something should happen yet I’m sure I told them that my license is a code “B” and NOT “EB”. I am really dishearten with the service I have received and to be treated like my business doesn’t really matter to Outsurance as I was told “ they cannot stop me from shopping around” not even trying to really assist or see where they can meet me halfway as a client after so many years is really OUTRAGEOUS.</p> <p> </p>