WH
Will H
1 reviews | Active since Dec 2011
09 Feb 2021, 12:21
out of there depth surance
Here we are, 5 months after the claim was submitted, and no settlement. No communication from outsurance either. Everytime we send an email we receive a response saying we will be contacted and obviously to date no contact.
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Replies (5)0
Replies (5)
OUTsurance's replyOfficial
12 Feb 2021, 10:00Good day Will,
Thank you for bringing this matter to our attention.
The claim was settled last year and the matter was discussed in detail with all parties concerned. The tool of trade which was also damaged in the incident wasn't insured. We listened to the call recording and provided feedback, we were never advised to insure the tool of trade, the call recording has been sent several times.
Subsequent to your complaint, Xini our claims manager has been unsuccessful in her attempts to contact you. She has also tried to call the contact person as well as the noted member on the policy. Xini has subsequently sent all a SMS with her contact information. In order for us to assist, please send Xini an email or call her.
We are sorry for the inconvenience caused.
Regards,
OUTsurance
Thank you for bringing this matter to our attention.
The claim was settled last year and the matter was discussed in detail with all parties concerned. The tool of trade which was also damaged in the incident wasn't insured. We listened to the call recording and provided feedback, we were never advised to insure the tool of trade, the call recording has been sent several times.
Subsequent to your complaint, Xini our claims manager has been unsuccessful in her attempts to contact you. She has also tried to call the contact person as well as the noted member on the policy. Xini has subsequently sent all a SMS with her contact information. In order for us to assist, please send Xini an email or call her.
We are sorry for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply12 Feb 2021, 10:00
Official
Good day Will,
Thank you for bringing this matter to our attention.
The claim was settled last year and the matter was discussed in detail with all parties concerned. The tool of trade which was also damaged in the incident wasn't insured. We listened to the call recording and provided feedback, we were never advised to insure the tool of trade, the call recording has been sent several times.
Subsequent to your complaint, Xini our claims manager has been unsuccessful in her attempts to contact you. She has also tried to call the contact person as well as the noted member on the policy. Xini has subsequently sent all a SMS with her contact information. In order for us to assist, please send Xini an email or call her.
We are sorry for the inconvenience caused.
Regards,
OUTsurance
Thank you for bringing this matter to our attention.
The claim was settled last year and the matter was discussed in detail with all parties concerned. The tool of trade which was also damaged in the incident wasn't insured. We listened to the call recording and provided feedback, we were never advised to insure the tool of trade, the call recording has been sent several times.
Subsequent to your complaint, Xini our claims manager has been unsuccessful in her attempts to contact you. She has also tried to call the contact person as well as the noted member on the policy. Xini has subsequently sent all a SMS with her contact information. In order for us to assist, please send Xini an email or call her.
We are sorry for the inconvenience caused.
Regards,
OUTsurance
WH
Will H's updateReviewer Update
12 Feb 2021, 10:25What absolute nonsense. This claim was never settled! I beg you to provide proof of your absurd response. We were promised a recording of the call when the insurance was obtained and to date no recording has been received to prove the matter. Should your attempts to contact us be from a phone number that has been listed as spam then our system will reject those calls automatically. Please use a different number to contact us. We will under no circumstances let this go.
WH
Will H's update12 Feb 2021, 10:25
Reviewer Update
What absolute nonsense. This claim was never settled! I beg you to provide proof of your absurd response. We were promised a recording of the call when the insurance was obtained and to date no recording has been received to prove the matter. Should your attempts to contact us be from a phone number that has been listed as spam then our system will reject those calls automatically. Please use a different number to contact us. We will under no circumstances let this go.
OUTsurance's replyOfficial
12 Feb 2021, 10:46Thanks for your further feedback.
The claim was settled last year and the call recording was sent several times.
All our calls are routed from our call center, please refer to the private message we sent you with Xini's contact information.
Regards,
OUTsurance
The claim was settled last year and the call recording was sent several times.
All our calls are routed from our call center, please refer to the private message we sent you with Xini's contact information.
Regards,
OUTsurance
OUTsurance's reply12 Feb 2021, 10:46
Official
Thanks for your further feedback.
The claim was settled last year and the call recording was sent several times.
All our calls are routed from our call center, please refer to the private message we sent you with Xini's contact information.
Regards,
OUTsurance
The claim was settled last year and the call recording was sent several times.
All our calls are routed from our call center, please refer to the private message we sent you with Xini's contact information.
Regards,
OUTsurance
WH
Will H's updateReviewer Update
12 Feb 2021, 11:14Please inform me what your response will be once it is proved that none of the above is true?
WH
Will H's update12 Feb 2021, 11:14
Reviewer Update
Please inform me what your response will be once it is proved that none of the above is true?
OUTsurance's replyOfficial
12 Feb 2021, 12:05Xini our claims manager has been in contact with you, she has made arrangements for the call recording to be sent to you.
Please note, the claim was authorised last year but due to the dispute regarding the tool of trade, we were advised not to proceed with payment.
Regards,
OUTsurance
Please note, the claim was authorised last year but due to the dispute regarding the tool of trade, we were advised not to proceed with payment.
Regards,
OUTsurance
OUTsurance's reply12 Feb 2021, 12:05
Official
Xini our claims manager has been in contact with you, she has made arrangements for the call recording to be sent to you.
Please note, the claim was authorised last year but due to the dispute regarding the tool of trade, we were advised not to proceed with payment.
Regards,
OUTsurance
Please note, the claim was authorised last year but due to the dispute regarding the tool of trade, we were advised not to proceed with payment.
Regards,
OUTsurance