OUT of luck insurance

OUTsurance very bad service recently. Our car bumped while parked on 3/11/2023. Only R16 200 damage. On 6/12/2023 (a month after OUTsurance gave us a reference number) still no repair arrangement. We made many calls, sent several emails and WhatsApps. No response except **** promises. We then switched from polite talk to shouting. Told OUTsurance we will shout using up all of our 800 minutes airtime if needed. That worked!!! Car suddenly booked in for repair in January. It should have been repaired November!